Stop losing your
hard-earned customers.

I can help.

I’m Drew Burdick, a leader in Customer Experience (CX). For over 15 years I’ve worked with organizations of all sizes to enhance their CX and design solutions that drive business results. Prior to becoming an independent consultant, I led a large multi-million dollar practice for a global consulting firm, focused on Experience Strategy & Design. I’ve also held numerous CX advisory roles - including most recently with Seton Hall University.

Raji Alatassi
President at Ultimax

I recently had a fantastic 1-hour consultation with Drew Burdick after coming across his post on LinkedIn offering consultancy services. Drew's insights on crafting a customer experience to boost sales were invaluable. He provided me with a clear action plan, and I am eager for our future discussions.

Charlie Robnett
Director of Strategy & Innovation at Microsoft

...Drew is an empathetic and intentional leader who stands out in his ability to see an organization from different altitudes and on expanding horizons. A good strategist can navigate these perspectives, but a great strategist, like Drew, brings others along on this journey. Drew’s unique goal is to teach others to become great strategists and activators themselves, empowering organizations, teams, and individuals long after his engagement has ended... His strategic insights and dedication to empowering others have left a lasting impact. I highly recommend Drew to anyone looking to enhance or expedite their impact on Customer Experience.

Rojel Rivera
President at CMR Philippines

Working with Drew has been quite a revelation. From his depth of knowledge in UX and visual design, to the level of support and user centric approach. We were simply blown away with the experience and ease that we were able to propel our project forward with stunning results. I highly recommend Drew to any organization looking for a solid partner in design!

Elizabeth Heywood
VP of Experience Research at JP Morgan Chase

Drew is a multitalented leader who's attention to both excellence in product design as well as his natural ease in working with people throughout all levels on an organization makes him a rare find.

Jenn Grabenstetter
Consulting Leader of Marketing, MarTech, & Experience at Slalom

Before I was a consultant, I was a client. During that time (some of the most challenging years of my career), Drew Burdick was right beside me. He was a listening ear when I needed to unload my frustration with corporate politics. He was a trusted advisor when I needed to formulate plan to forge on through the muck. He was endlessly empathetic, demonstrating genuine care not just for me but for the 50+ other people on my team. He told me hard truths when I needed to hear them, patiently schooled me on several metric tons worth of knowledge about how to run successful experience and product development teams, and helped me become an even stronger leader.

Chandler Martin
Senior Director at Zocdoc

Drew and I met as we were building Road to Hire, one of the Red Ventures non-profit organizations. We went to Drew for advice on our website and wound up with a new brand, brand guidelines, and a much better perspective on how to leverage design and branding to create legitimacy with our many stakeholders. That's the type of leader Drew is - he sees the bigger picture and does whatever is needed for the betterment of the brand, the organization and the folks who represent both.

JP Conklin
Founder & President at Pensford

If you work with tech products, Drew is an exceptional strategist.